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US Support Desk introduces Live Chat
In an effort to improve service, Live Chat has been enabled for the US Support Desk. Live Chat offers many benefits: Accelerates response times with suggested solutions that are automatically presented to both the customer and agent; Allows multiple CSRs to respond to chat sessions, thus improving response time and customer satisfaction; Captures chat sessions in customer history and sends emails to end users with their conversations; Allows routing of chat sessions to best suited agent. To access Live Chat, please follow these steps:
- Log in to Academy Connection
- Select Help from the top right navigation bar
- Select Program Support in English
- Select Live Chat in English
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