Three Tier Support For Cisco Academies

First Tier of Support

Look online: Login to Academy Connection and click Help at the very top of the page >
English Program Support > Find Answers

Second Tier of Support

If you are a Local Academy, contact your Regional Academy
For Regional Academies, the next resource is your CATC
Click HERE for the Ohio Cisco Academy Training Centers Contact page.

Third Tier of Support

Help Desk - Available 24/7, the Help Desk can answer all questions related to the Academy Program as well as the assessment server

• Online: Click to the Help link (see above) > English Program Support > Contact the Support Desk
  
• Phone: 888-327-1116
  
• Email: webmaster@cisco.netacad.net
  
• AOL Instant Messenger: NetacadAIM
  

Technical Assistance Center: Also available 24/7, TAC provides support on technical issues and hardware and software-related problems

• Web: http://www.cisco.com/public/support/tac/home.shtml
  
• Email: tac@cisco.com
  
• Phone: 1-800-553-2447
  

Customer Support provides information on equipment issues, and purchase orders.
Phone: 1-800-553-6387

SMARTnet information and renewals: 800-213-1542

Sales support for Cisco equipment and lab bundles is available by contacting your Cisco Account Manager. If you are having difficulty contacting your Cisco Account Manager, please email lab-bundle@external.cisco.com - remember to include your Academy and contact information - and we will have someone contact you

Locate an Academy: http://locators.netacad.net/cnams/locators/AcademyClassLocator.jsp